You’ve seen the tweets. Greg Isenberg says he’d “automate the boring stuff” with Lindy. Lenny Rachitsky built a “life-changing” agent in 10 minutes. Your LinkedIn feed is drowning in claims that Lindy AI is killing the virtual assistant industry, one inbox at a time.
Then you check Trustpilot. 2.4 out of 5 stars. Reviews mentioning unauthorized charges, credits burning faster than a candle in a hurricane, and support tickets disappearing into the void.
So which is it? Revolutionary AI assistant or overhyped credit-burner? Based on our extensive research into Lindy AI — its features, pricing, real user feedback, and how it stacks up against competitors — here’s what you actually need to know before handing over your credit card.
What Is Lindy AI?
Lindy AI is an AI-powered work assistant that lives in your text messages. Unlike traditional chatbots trapped in browser tabs, Lindy operates through iMessage and SMS, managing your email inbox, calendar, meeting scheduling, and follow-ups — all via text conversation.
Think of it like having a personal executive assistant who never sleeps, never takes lunch breaks, and communicates entirely through your phone’s messaging app. According to Lindy’s website, the platform claims to save users “two hours a day” by proactively managing inbox triage, meeting prep, and calendar coordination.
The company was founded by Flo Crivello, a venture-backed entrepreneur, and has attracted thousands of professionals to the platform, according to its LinkedIn profile. Lindy is SOC 2, GDPR, HIPAA, and PIPEDA compliant — important credentials if you’re considering giving an AI tool access to your email and calendar.
The core pitch is simple: instead of toggling between Gmail, Google Calendar, Slack, and your CRM to manage your workday, you just text Lindy what you need. “Schedule a call with John next week.” “What did Sarah say in her last email?” “Prep me for my 3pm meeting.” The AI handles the rest.
How Lindy AI Actually Works
Setting up Lindy takes about 60 seconds, according to the company. You sign up, connect your phone number, and start receiving texts from your AI assistant. Here’s what it does once connected:
Email Management
Lindy triages your inbox automatically, sorting what matters from what doesn’t. It drafts replies in your writing style — and according to some users, the voice matching is good enough that they initially thought they’d written the drafts themselves. You review and send. No more staring at 47 unread emails wondering which ones will bite you if you ignore them.
Meeting Intelligence
Before every meeting, Lindy pulls context from past emails, previous meetings, and your calendar to build a briefing. Who you’re meeting, what was discussed last time, what’s at stake. It also records meetings, generates notes, and identifies action items. After the meeting, follow-up emails get drafted automatically.
If you’ve ever used Otter.ai for meeting transcription, Lindy is aiming to be that plus email management plus scheduling — an all-in-one assistant rather than a single-purpose tool.
Calendar Scheduling
The back-and-forth of “Does Tuesday at 3 work? No? How about Thursday?” — Lindy handles it. Tell it to schedule something, and it manages availability, time zones, and preferences. Meetings land on your calendar without you touching it.
Proactive Notifications
This is where Lindy tries to differentiate from a regular chatbot. It doesn’t just wait for you to ask questions — it texts you when things happen. Important emails arrive, meeting reminders with context appear, deal updates get surfaced. The AI is supposed to stay one step ahead of your day.
Learning and Memory
Lindy claims to learn your writing style, priorities, and preferences over time. The more you use it, the better its drafts get, the more relevant its meeting prep becomes, and the less you need to course-correct. In theory, it’s the AI assistant that gets smarter the longer you keep it around — like training a new employee, except this one doesn’t ask for vacation days.
Lindy AI Pricing: What It Actually Costs
Here’s where things get straightforward — and then immediately complicated.
| Plan | Monthly Price | Annual Price | Key Features |
|---|---|---|---|
| Pro | $59.99/month | $49.99/month (save 17%) | Full inbox management, meeting notes, scheduling, iMessage access 24/7, hundreds of integrations |
| Enterprise | Custom pricing | Custom pricing | Everything in Pro + team settings, SSO, SCIM, audit logs, HIPAA compliance, dedicated support |
Both plans include a 7-day free trial. No free tier exists beyond the trial — once your 7 days are up, you either pay or lose access.
Now here’s the part that Lindy’s pricing page won’t make obvious: credits. Lindy operates on a credit system, and according to multiple Trustpilot reviews, credits can burn through shockingly fast. One reviewer reported using 5,000 credits in under 10 minutes. Another mentioned being charged $550 for 44,000 credits on top of their $25/month subscription (which may reference an older pricing tier).
For context on how this stacks up against other AI tools, check our AI Tools Pricing Comparison 2026 guide.
Here’s what other reviews don’t tell you: the credit system creates a situation where your monthly cost can balloon unpredictably. Unlike a flat-rate tool where $50/month means $50/month, Lindy’s actual cost depends on how aggressively you use it — and how credit-hungry your specific workflows are. If you’re running complex automations or asking Lindy to handle high-volume email triage, that $49.99 can quietly become $100+ before you realize what happened.
What Real Users Say: The Good, The Bad, and The Expensive
Here’s where the Lindy story splits into two very different narratives.
The Influencer Narrative
Tech influencers are enthusiastic. Greg Isenberg recommends Lindy for automating email and follow-ups. Lenny Rachitsky says he built a “life-changing” agent in 10 minutes. Zain Kahn suggests that if you’re still doing your own email management, “you’re working like it’s 2015.”
These are real endorsements from real people with real audiences. They carry weight.
The Trustpilot Reality
Then there’s Trustpilot, where Lindy sits at 2.4 out of 5 stars — rated “Poor.” The complaints paint a consistent picture:
- Credit consumption: Multiple users report credits disappearing far faster than expected. One reviewer described the AI agent “burning through over 2,000 paid credits just to decide it wasn’t right and delete everything.”
- Billing issues: Several reviews mention charges after cancellation, unauthorized charges, and difficulty getting refunds. One user reported a $350 charge they didn’t authorize.
- Performance lag: A February 2026 review describes the platform as “super laggy,” with responses sometimes taking hours.
- Functionality gaps: A reviewer from February 2026 called Lindy “useless,” noting it couldn’t properly parse standard emails, couldn’t log into services, and couldn’t access many websites due to IP blocks.
- Support accessibility: Multiple users report difficulty reaching customer support, though Lindy does seem to respond on Trustpilot itself and has resolved some issues when contacted at support@lindy.ai.
Honestly? The gap between the influencer endorsements and the Trustpilot reviews is wide enough to drive a truck through. That doesn’t mean either narrative is wrong — it likely means Lindy works brilliantly for certain use cases and falls flat for others. The influencers tend to be tech-savvy professionals with relatively simple workflows. The frustrated Trustpilot reviewers often tried to use Lindy for more complex automation that pushed the platform beyond its current capabilities.
Lindy AI Pros and Cons
Pros
- Text-based interface is genuinely convenient. Managing your work life through iMessage means you can handle emails and scheduling while walking, commuting, or sitting in another meeting. No app switching required.
- Meeting intelligence saves real time. The pre-meeting briefings and automatic follow-up drafting address a genuine pain point that most professionals deal with daily.
- Voice learning is reportedly strong. Several positive reviews specifically mention that Lindy’s email drafts sound remarkably like their own writing — the kind of AI mimicry that actually saves time versus drafts you’d rewrite anyway.
- Enterprise-grade security. SOC 2 Type II, GDPR, HIPAA, and PIPEDA compliance means this isn’t a hobby project with your data. Especially important given the sensitive nature of email and calendar access.
- Hundreds of integrations. Gmail, Outlook, Google Calendar, Slack, Notion, CRMs — Lindy connects to the tools most professionals already use.
- Proactive behavior. Unlike chatbots that wait for prompts, Lindy initiates contact when something needs your attention. This is a fundamental difference from tools like ChatGPT or Perplexity AI, which only respond when asked.
Cons
- Credit system creates unpredictable costs. The single biggest red flag. Your monthly bill can exceed the listed price significantly depending on usage patterns, and several users report inadequate warnings before credit overages.
- No free tier. Once the 7-day trial ends, there’s no way to continue using Lindy at a reduced capacity. You’re either all-in at $50+/month or out.
- 2.4-star Trustpilot rating. A pattern of billing complaints, performance issues, and support gaps is concerning for a tool that costs $600+/year.
- Complex automations may disappoint. Lindy shines for straightforward email/calendar management but appears to struggle with more complex agent-style workflows — despite marketing that implies broader capabilities.
- IP blocking limits functionality. According to user reports, Lindy’s servers get blocked by many websites, limiting its ability to perform web-based tasks on your behalf.
- Free trial billing confusion. Multiple users report being charged unexpectedly when their trial ended, suggesting the trial-to-paid transition isn’t clearly communicated.
Who Is Lindy AI Best For?
Based on our research, Lindy AI is most likely to deliver value for:
- Busy executives and founders who spend 2+ hours daily on email triage and meeting coordination. If your inbox is a full-time job on top of your full-time job, the $50/month could genuinely pay for itself.
- Sales professionals who need to track conversations across email, meetings, and CRM updates. Lindy’s contextual memory across interactions is particularly useful here.
- Consultants and freelancers juggling multiple clients, meetings, and follow-ups without an assistant. Lindy is significantly cheaper than a human VA (which typically runs $2,000-8,000/month).
- Anyone who lives on their phone and prefers text over traditional app interfaces. If you’d rather text “schedule a call with Alex next Tuesday” than open Google Calendar, this interface clicks.
Lindy is probably not the right fit for:
- Teams looking for complex workflow automation. Tools like Claude Cowork or Make.com handle multi-step automations with more reliability.
- Budget-conscious users. With no free tier and unpredictable credit costs, Lindy isn’t ideal if you’re watching every dollar.
- People who need customer support they can rely on. The pattern of support complaints on Trustpilot is a legitimate concern.
- Anyone uncomfortable giving AI deep access to their email. Lindy needs access to your inbox, calendar, and potentially other sensitive apps to function. If that makes you uneasy, it probably should — even with their compliance certifications.
Lindy AI vs. The Competition
The AI assistant space is getting crowded fast. Here’s how Lindy compares to the main alternatives:
Lindy vs. Claude Cowork
Claude Cowork by Anthropic takes a different approach — it’s a browser-based AI agent that can navigate applications, fill out forms, and perform multi-step workflows. Where Lindy focuses on email and calendar through text messages, Claude Cowork is designed for broader computer-use tasks. Claude Cowork is better for complex automation; Lindy is better for email-centric workflows you want to manage from your phone.
Lindy vs. Otter.ai
If your primary need is meeting transcription and notes, Otter.ai does that one thing exceptionally well at a lower price point. Lindy bundles meeting notes with email and calendar management, making it a broader tool — but Otter.ai’s dedicated focus often means better transcription accuracy. Choose based on whether you need a specialist or a generalist.
Lindy vs. Motion
Motion is an AI calendar and project management tool that automatically schedules your tasks, meetings, and deadlines. It’s more structured than Lindy — think AI-powered project manager versus AI-powered personal assistant. If your chaos is calendar-driven, Motion might be the better fit. If it’s email-driven, lean toward Lindy.
Lindy vs. Superhuman
Superhuman is a premium email client ($30/month) with AI features for drafting, scheduling, and inbox management — but it’s an app you open, not an assistant you text. If you want a better email experience, Superhuman is excellent. If you want to manage email without opening an email app, that’s Lindy’s pitch.
Lindy vs. Building Your Own AI Agent
Technically, you can build something similar to Lindy using tools like n8n, Make.com, or even OpenClaw’s AI agent framework. The advantage: full control, no credit system, no surprise bills. The disadvantage: significant setup time, technical knowledge required, and ongoing maintenance. Lindy’s value proposition is that someone else handles all of that for $50/month.
The Elephant in the Room: Trust
Here’s what this entire review comes down to: can you trust Lindy with your email, your calendar, and your credit card?
The security credentials check out. SOC 2 Type II compliance means an independent auditor has verified their security practices. HIPAA compliance means healthcare professionals can use it for patient-related communications. That’s not nothing.
But the billing complaints on Trustpilot raise a different kind of trust issue. When multiple users independently report charges after cancellation, credits disappearing faster than expected, and difficulty getting refunds — that’s a pattern worth taking seriously, regardless of how impressive the technology is.
To Lindy’s credit, they do respond to most Trustpilot reviews and appear to resolve issues when users contact support@lindy.ai directly. But “we’ll fix it after you complain” isn’t the same as “we’ll prevent the problem in the first place.”
Our recommendation: if you try Lindy, use a virtual credit card or payment method you can easily freeze. Monitor your credit usage closely during the trial. And set a calendar reminder for day 6 to decide whether you’re staying or canceling — before the billing kicks in.
Getting Started With Lindy AI
If you decide Lindy is worth trying, here’s the setup process according to their documentation:
- Sign up at lindy.ai — Create your account and start the 7-day free trial.
- Connect your phone number — You’ll receive an iMessage or SMS from Lindy within seconds.
- Connect your email and calendar — Grant Lindy access to Gmail/Outlook and Google Calendar/Outlook Calendar.
- Let it learn — Spend the first few days using Lindy for simple tasks: ask it to draft an email, schedule a meeting, brief you before a call. The more you interact, the better it calibrates to your style.
- Expand gradually — Once the basics feel solid, connect additional integrations like Slack, Notion, or your CRM.
The 60-second setup claim is realistic for steps 1-2. Getting Lindy fully configured and trained on your preferences takes more like a week of active use.
Our Verdict
Lindy AI is one of the most ambitious AI assistant tools on the market right now. The text-based interface is genuinely clever — it meets you where you already are (your phone) rather than forcing you into another app. The email drafting, meeting prep, and proactive notifications address real productivity pain points that every busy professional recognizes.
But ambition and execution aren’t the same thing. The 2.4-star Trustpilot rating, the credit system that can balloon costs unpredictably, and the billing complaints create a real trust problem — one that impressive influencer endorsements can’t paper over.
If you’re a busy executive or sales professional drowning in email and calendar management, Lindy is worth a careful trial. The 7-day free period gives you enough time to test the core features without commitment. Just watch your credits like a hawk, set that cancellation reminder, and use a payment method you can control.
For everyone else? The AI assistant space is evolving rapidly. Between Claude Cowork, Otter.ai, and the growing ecosystem of AI agent frameworks, there are solid alternatives that might offer better value with fewer surprises on your credit card statement.
Rating: 6.5/10 — Innovative concept with genuine utility for the right user, held back by billing transparency issues and inconsistent reliability.
Frequently Asked Questions
Is Lindy AI free to use?
Lindy AI offers a 7-day free trial with full Pro features. After the trial ends, you’ll need a Pro subscription at $49.99/month (annual) or $59.99/month (monthly). There is no permanent free tier. Be aware that the trial automatically converts to a paid subscription — set a reminder to cancel before day 7 if you decide it’s not for you.
Does Lindy AI work on Android?
Yes. While Lindy is optimized for iMessage on iOS, it works with any SMS-capable device. Android users communicate with Lindy via standard SMS text messages. The core functionality remains the same regardless of your phone platform.
How does Lindy AI’s credit system work?
Lindy operates on a credit-based system where different actions consume different amounts of credits. Your Pro subscription includes a credit allocation, but complex tasks — particularly multi-step automations — can burn through credits quickly. According to user reviews on Trustpilot, some users have experienced credits depleting much faster than expected. Monitor your credit usage closely, especially during the trial period.
Is Lindy AI safe to connect to my email?
Lindy holds SOC 2 Type II, GDPR, HIPAA, and PIPEDA compliance certifications. According to Lindy’s documentation, your data is encrypted and never sold or used to train AI models. Enterprise plans include additional security features like SSO and audit logs. That said, giving any third-party AI access to your email inherently carries risk — verify their current security certifications at lindy.ai before connecting.
Can Lindy AI replace a human executive assistant?
For email triage, meeting scheduling, and calendar management, Lindy handles many tasks that would otherwise require a human assistant — at a fraction of the cost (roughly $50/month vs. $2,000-8,000/month for a human EA). However, Lindy can’t handle nuanced judgment calls, personal errands, sensitive relationship management, or tasks requiring phone calls. It’s best viewed as a supplement that handles the repetitive parts of an EA’s role, not a full replacement.
What integrations does Lindy AI support?
According to Lindy’s website, the platform supports “hundreds of integrations” including Gmail, Outlook, Google Calendar, Slack, Notion, and various CRM tools. Enterprise customers can request custom integrations. Check lindy.ai for the full current list, as new integrations are added regularly.
How does Lindy AI compare to ChatGPT or Claude?
ChatGPT and Claude are general-purpose AI chatbots — you ask a question, they answer. Lindy is a proactive AI assistant that connects to your real work tools and takes action on your behalf. It can send emails, schedule meetings, and manage your calendar — things ChatGPT and Claude can’t do natively. The trade-off: Lindy is narrower in scope (focused on work productivity) but deeper in capability within that domain.
